"This is why it is crucial for insurers to have a system in place that quickly delivers proactive alerts to customers in actual time, as quickly as new updates occur," she says. "Behind the scenes, a clever use of expertise can breed greater efficiencies in areas that traditional insurers heavily resource, equivalent to call centres, where lots of of individuals manning the telephones is turning into a factor of the previous," he says. Once a consensus is reached, settlements can happen instantaneously across completely different know-how platforms.