Today, numerous businesses run remotely from news outlets needing to share information, to students needing to connect to their classes through video clip platforms. Following the stunning July 8 mass mạng internet outage which affected roughly half of all Canadians, the company at the centre of the storm said a coding issue caused the shutdown. This Sunday, in an open letter to customers, Rogers CEO Tony Staffieri vowed to invest more in testing, oversight and artificial intelligence to improve the reliability of the company’s networks. He put the price tag of the changes at around $10-billion over three years. Initially, even Rogers itself was unsure what was causing the service disruption. But weeks later, in a detailed submission in response to questions from the Canadian Radio-television and Telecommunications Commission, the company gave a full account of its version of events.

Staffieri says the company will also be investing in building redundancy and resiliency in its network to prevent future outages. The company’s disclosures to the CRTC suggest the delayed reaction might have had to do with problems logging in to trực tuyến accounts used to communicate with customers. The telecom said that, in the future, it will ensure its crisis response teams have alternative methods of accessing social-media accounts that are protected by two-factor authentication linked to Rogers devices. Two hours and 16 minutes later, a coding error was introduced that triggered a cascade of events, resulting in a massive outage that left millions of Canadians without cellphone, internet or home page phone service for at least a day.

The committee may also ask about the network and operational changes the telecom plans to make in order to prevent future outages. Like many of its peers, Rogers currently has one core network that supports all of the services it provides. It receives, processes, transmits and connects all voice, wireless data, mạng internet and television traffic.

Vass Bednar, a McMaster University professor Resolve Collaboration who specializes in technology and public policy, said the scope of the outage was a sign of how dominant Canada’s leading telecom providers have become. As a result, retailers using Interac point-of-sale terminals were unable to accept credit or debit payments, leaving cash as the only option at some businesses. The Canadian interbank network said Interac Debit was unavailable trực tuyến and at retail checkouts and that Interac e-Transfer services were also unavailable at most financial institutions, affecting the ability to send and receive payments. Staffieri apologized for the outage in an earlier open letter and said that Rogers would proactively credit all customers, with more information to be made available soon.

Tony Staffieri, the president and CEO, says all services have been restored and are close to fully operational, and that the company is implementing an action plan to address the outages. Bank machines and other financial networks across the country were down in places seemingly due to the issues at Rogers. Telecom analyst Vince Valentini with TD Bank, who covers Rogers, says it's not good for the company's reputation to have an outage of this scale, especially since it seems to be across all of its services, from mạng internet to wireless. The company has approximately nine million wireless customers and just shy of three million on the cable and mạng internet side of the business. Prevent situations like Rogers’ major outage from stopping you and your company’s productivity, and with the help of our services, stay ahead of any eventuality.